s23fe Terms and Conditions

1 Acceptance and Applicability

These terms and conditions ("Terms") apply to the s23fe platform and all related services. By accessing, registering on, or using any service on s23fe, you are automatically considered to have fully accepted these Terms.

These Terms form a legally binding agreement. If you do not agree with these Terms, please refrain from using this platform.

1.1 Definitions

• "Platform" refers to the s23fe website and all its related services.
• "User" or "You" refers to any person registered on the Platform.
• "Account" refers to a user's personal registered profile.
• "Services" refers to slot games, sports betting, live casino, and other gaming activities.
• "Bonus Funds" refers to money provided for promotional purposes that may be used under specific terms and conditions.

1.2 Scope of Terms

These Terms must be read together with our Privacy Policy and Responsible Gaming Policy. Those documents form an inseparable part of these Terms. In the event of any conflict, these main Terms shall take precedence.

2 Registration Eligibility

To open an account and use services on s23fe, you must meet the following requirements:

• You must be 21 years of age or older.
• You must register in your own name — opening an account on behalf of another person is strictly prohibited.
• Each person may operate only one account.
• All information provided at the time of registration must be true, accurate, and complete.

2.1 Account Verification

s23fe reserves the right to verify your identity at any time. The following documents may be required as part of the verification process:

• A copy of your National ID (NID) or passport.
• A recent bank statement or proof of mobile banking transactions.
• Proof of current address.

Withdrawals may be put on hold until the verification process is complete.

2.2 Account Security

The security of your account is entirely your responsibility. Please keep the following in mind:

• Do not share your password with anyone.
• Use a strong, unique password.
• If you notice any suspicious activity on your account, notify our support team immediately.
• Always use a secure internet connection when accessing your account.

3 Payment Methods

s23fe currently supports transactions through the most popular mobile banking methods in Bangladesh:

• bKash — Bangladesh's leading mobile banking service.
• Nagad — a digital financial service operated by the postal department.
• Rocket — the mobile banking service of Dutch-Bangla Bank.

3.1 Deposit Terms

The minimum amount for each deposit is ৳300. Deposit requests below this amount will not be processed.

• Deposit amounts are generally credited to the account instantly.
• In the event of a technical issue, it may take some time for the deposit to be reflected.
• Only use a payment method registered in your own name.

3.2 Withdrawal Terms

The minimum amount for each withdrawal is ৳500. Withdrawal requests are generally processed within 10 to 45 minutes.

• Withdrawals can only be made to the same payment method used for the deposit.
• Withdrawals may be delayed until identity verification is complete.
• Specific wagering requirements must be met before withdrawing from bonus funds.
• Withdrawals may be temporarily suspended in cases of suspicious activity.

3.3 Transaction Limits and Fees

s23fe does not charge any additional fees on transactions. However, your mobile banking provider may apply their own service charges, which are entirely subject to their own policies.

4 Welcome Bonus

s23fe offers a special welcome bonus for new members. A 100% bonus on the first deposit applies up to a maximum of ৳15,000.

• A minimum deposit of ৳300 is required to receive the welcome bonus.
• This bonus is available once per account only.
• The bonus will be applied automatically — no separate claim is needed.

4.1 Wagering Requirements

Wagering requirements must be met before withdrawing from bonus funds:

• The wagering requirement for the welcome bonus is 20 times (20x).
• Wagering requirements must be fulfilled within a set time period after receiving the bonus.
• Bets on certain games may be counted differently toward wagering calculations.
• If a withdrawal is requested before the wagering requirements are met, the bonus funds will be cancelled.

4.2 Other Promotional Offers

s23fe regularly runs various promotional offers, cashback deals, and special events. Specific terms and conditions apply to each offer. s23fe reserves the right to change, suspend, or cancel any bonus offer at any time.

4.3 VIP Program

s23fe runs a three-tier VIP program for regular players:

• Bronze — weekly cashback of up to 0.3%.
• Silver — weekly cashback of up to 0.7%.
• Gold — weekly cashback of up to 1.0%.

It is possible to move from one tier to a higher tier through regular activity and continued participation.

5 Fair Play Policy

s23fe is committed to ensuring a fair and transparent gaming environment. All our games are developed by trusted software providers and operated using Random Number Generator (RNG) technology, which ensures the impartiality of every outcome.

• Game outcomes are completely random and not predetermined.
• Past results do not influence future results.
• Gaming software is regularly audited by third parties.

5.1 Betting Rules

Each game has its own betting limits, which are displayed in the game interface. The following applies to all games:

• Bet amounts must always remain within the set limits.
• If a bet is cancelled due to a technical error, the full amount will be refunded.
• In the event of an internet disconnection, the game outcome will be determined according to server logs.

5.2 Cricket Betting Rules

The following special rules apply to cricket betting:

• Betting markets will close before the match begins.
• For abandoned or suspended matches, all bets will be cancelled and funds refunded.
• For matches shortened by rain, the result will be determined using the DLS method.
• Special betting offers are available for BPL, IPL, T20 World Cup, and ICC tournaments.

6 General Prohibitions

The following activities are strictly prohibited on the s23fe platform. Violating these prohibitions may result in account closure and forfeiture of funds:

• Attempting to earn bonuses through fraudulent means.
• Operating multiple accounts.
• Using multiple identities for the purpose of bonus abuse.
• Using software or automated tools to play games.
• Attempting to exploit the system by colluding with other users.
• Using the platform for money laundering or illegal financial activities.
• Attempting to hack the system or exploit security vulnerabilities.
• Inappropriate or harassing behavior.

6.1 Approved Devices & Locations

Users may not access the platform using a VPN or other proxy services. If VPN use is detected, the account may be temporarily suspended.

7 Intellectual Property Protection

All content on the s23fe platform — including website design, text, graphics, logos, icons, images, audio clips, and software — is protected under the intellectual property rights of s23fe or its licensors.

• No content on the platform may be reused without written permission.
• Game software is the property of the respective game providers.
• Users may only use the platform for personal, non-commercial purposes.

8 Service Availability

s23fe strives to provide uninterrupted service at the highest standard. However, the service may be temporarily unavailable in the following situations:

• Scheduled maintenance activities.
• Unexpected technical issues.
• Disruptions caused by third-party service providers.
• Uncontrollable circumstances (force majeure).

8.1 Limitation of Damages

To the maximum extent permitted by applicable law, s23fe is not liable for:

• Disruption to the gaming experience due to internet connectivity issues.
• Issues caused by the user's device or software.
• Any loss or damage resulting from third-party actions.
• Indirect, incidental, or consequential damages.

9 Data Collection & Use

s23fe places the highest importance on protecting your personal information. We use SSL encryption technology to keep all your data secure. For details on how data is collected and used, please read our Privacy Policy.

• Your personal information is not sold to third parties.
• Information is not disclosed except where legally required.
• Information collected for the KYC process is stored securely.

9.1 Cookie Policy

Our platform uses cookies to improve the user experience. By continuing to use the platform, you are considered to have consented to our cookie policy.

10 Safe Gaming Commitment

s23fe places the highest priority on responsible gaming. We believe gaming should be an entertaining experience — not a source of financial hardship. Visit our Responsible Gaming page to learn more.

• Set your own deposit and loss limits.
• Use the self-exclusion option if needed.
• If problematic gaming behavior is identified, contact our support team.
• Only play with money whose loss would not affect your daily life.

10.1 Prohibited Users

The following individuals may not use s23fe:

• Any person under the age of 21.
• Those who have registered for a self-exclusion program.
• Those whose accounts were previously closed for security reasons.

11 Changes to Terms

s23fe reserves the right to modify these terms at any time. Changes will take effect upon publication on the website. Users will be notified of significant changes via notification.

Continued use of the platform after any changes will be considered acceptance of the revised terms.

11.1 Account Termination

An account may be closed in the following circumstances:

• At the user's own request.
• Due to a breach of the terms.
• Due to prolonged inactivity.
• For legal or regulatory reasons.

If there are no unlawful activities at the time of account termination, real funds will be returned. Bonus funds will be forfeited.

11.2 Applicable Law

These terms are governed by applicable international commercial law and regulations relating to digital services. Any disputes will first be addressed through negotiation.